F.A.Qs

1. How long will it take to receive my order?

  • Orders are typically processed within 1–3 business days. Delivery times depend on your location and the shipping method you choose at checkout. You’ll receive a tracking number once your order ships, so you can monitor its progress.

2. What shipping methods do you offer?

  • We offer a variety of shipping options, and costs are calculated at checkout. We work with trusted carriers to ensure timely delivery. For more details, check out our Shipping Policy.

3. Do you ship internationally?

  • Yes, we do offer international shipping! Shipping rates and delivery times will be calculated at checkout based on your location.

4. Can I change my order after it’s been placed?

  • We work quickly to process orders, so we can only make changes if your order hasn’t been shipped yet. If you need to make a change, please contact us as soon as possible at contact@prosetupgear.com.

5. What is your return policy?

  • We accept returns for unused, unopened items. Please see our full Refund Policy for more information on how to return products.

6. How do I track my order?

  • Once your order has shipped, you will receive an email with tracking details. Simply click on the tracking link to monitor the status of your package.

7. Do you offer gift cards?

  • Currently, we do not offer gift cards, but check back soon — we may add this option in the future!

8. Are your products compatible with my setup?

  • Our products are designed to be universal and compatible with most gaming setups. If you’re unsure, please feel free to reach out to us at contact@prosetupgear.com for advice.

9. What if my product arrives damaged or defective?

  • If your product arrives damaged or defective, please contact us as soon as possible. Send us an email at contact@prosetupgear.com with photos of the damage, and we’ll help you with a return or exchange.

10. How can I contact customer support?

  • You can reach us via email at contact@prosetupgear.com. Our customer support team is available Monday to Friday from 9:00 AM to 6:00 PM (CST).